Job Description

Location: Steward Medical Group - North
Posted Date: 8/17/2023

Steward Medical Group at Hawthorn Medical Associates is looking for an enthusiastic, dedicated Telephone Operator to answer calls coming in to our busy switchboard.

We aim to create a supportive environment where you can develop your skills and further your career path with a passionate team of employees who are all driven to learn from one another.

The successful candidate will:

  • Answer high volume of calls, receiving and directing calls to the appropriate offices/faculty.
  • Determine the customer needs and priority from the calls.
  • Maintain records/logs of calls for service and telephone messages.
  • Uses oral, written, and telephone communication techniques.
  • Provides prompt and professional service to all customer and staff inquiries.
  • Proactively works with patient callers and staff to ensure calls are routed correctly.
  • Remains flexible in all shift coverage and overtime situations as they become necessary.
  • Participate in education/training programs pertinent to the job. Attend staff meetings and in service programs as requested.
  • Perform all other work duties as assigned.

Qualifications:

  • High School Diploma or equivalent.
  • Bilingual Portuguese and/or Spanish a plus.

We offer you:

  • Vacation, holiday and sick time
  • Medical, dental, vision and other elective insurances
  • Tuition reimbursement
  • 401K with company contribution
  • Supportive culture and professional development
  • Internal growth opportunities

Steward Health Care is the largest private, for-profit health care network in the United States. The company is owned and led by a management team of Steward Physicians. Headquartered in Dallas, Texas, Steward employs more than 40,000 health care professionals and operates 35 hospitals across the United States and in the countries of Malta and Colombia which regularly receive top awards for quality and safety. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, more than 7,000 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.

The Steward Health Care Network includes more than 5,000 physicians across 800 communities who help to provide more than 12 million patient encounters annually. Steward Medical Group, the company's employed physician group, provides more than six million patient encounters per year. The Steward Hospital Group operates hospitals in Malta, Colombia and nine states across the U.S., including Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah. For more information, visit www.steward.org.

Hawthorn Medical Associates, an affiliate of Steward Health Care, was established in 1970 and is the largest multi-specialty group practice in the Greater New Bedford area. We have many of the area’s finest physicians who practice in our state-of-the-art facilities in a campus-like setting. They are supported by a skilled professional and support staff and together provide high quality, comprehensive medical care to more than 138,000 patients each year.

Consistent with the actions of many healthcare providers across the country, and in an effort to keep our patients and staff safe, Steward Health Care Network will implement a mandatory COVID-19 vaccination policy for all employees and affiliated physicians. Individuals will be required to be fully vaccinated by December 15, 2021. Requests for reasonable accommodations in accordance with applicable federal, state and local law will be considered. New hires will need to provide proof of vaccination or request accommodation prior to their start date.

About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

Application Instructions

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