Job Description

Location: Corporate
Posted Date: 2/14/2020
This position is responsible for provide day-to-day technical support of Executive leaders and will be responsible for providing the highest level customer support. The Executive Support Technician will be required to work independently with minimum direction from leadership. He/she will be responsible for reporting to leadership information that is necessary to ensure the executive technical needs are met while maintain operational and security standards set by the IT organization.

Responsibilities also include identifying and developing best practice opportunities and developing standardization within the region and system for efficiency and cost savings.

The Executive Support Technician must be able to communicate and collaborate with Executives, business and technical leader and employees.
Education: 2-4 year college program certificate, or equivalent work experience

Experience: 5 years experience in a customer services focused environments, 3 years related management experience, Healthcare IT preferred
Certification/Licensure: Industry standard certification Microsoft Certified Desktop Technician (MCDST), CompTIA A+, and/or CompTIA Network+ is preferred
Software/Hardware:
Hands on PC and Macintosh experience in installation, repair and troubleshooting
Expert knowledge of Macintosh and PC hardware and associated subsystems
Expert knowledge of Mac and Windows operating systems
General knowledge of MSOffice, Exchange, IE, Safari, MS Project, MSVisio,
Knowledge of client-server computing
Knowledge of printer hardware and experience in installation, repair and troubleshooting
Knowledge of basic data communications networking equipment, including hubs, routers and cabling infrastructure
Knowledge of LAN/WAN internetworking protocols
Other:
Ability to respond to common inquires or complaints from customers, regulatory agencies or members of the business community.
Strong interpersonal skills and ability to work under pressure.
Spanish speaking preferred

Application Instructions

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