Job Description

The Supervisor is responsible for providing day-to-day management of Support Technician’s at their respective hospital site(s) and affiliated practices. They provides guidance, training and consistent ongoing support to the facility’s technical support staff.

The Supervisor will be responsible for providing end users with highest level customer support. The Supervisor will be required to work independently with minimum direction from leadership. The Supervisor will be responsible for reporting to leadership information that is necessary to ensure the technical goals and objectives of the IS Department are met. This individual will also assist in mentoring and training junior staff.
Responsibilities also include identifying and developing best practice opportunities and developing standardization within the region and system for efficiency and cost savings.
The Supervisor of Technical Support must be able to communicate and collaborate with all departmental directors within their hospital as well as Steward IS staff and other member hospitals.

I. Education: 2-4 year college program certificate, or equivalent work experience
II. Experience: 5 years’ experience in a customer services focused environments, 3 years related management experience, Healthcare IT preferred
III. Certification/Licensure: Industry standard certification Microsoft Certified Desktop Technician (MCDST), CompTIA A+, and/or CompTIA Network+ is preferred
IV. Software/Hardware:
a. Hands on PC and Macintosh experience in installation, repair and troubleshooting
b. Expert knowledge of PC hardware and associated subsystems
c. Expert knowledge of Windows desktop operating systems.
d. General knowledge of MSOffice, Exchange, IE, Safari, ActiveSync, MS Project, MS Visio,
e. Knowledge of client-server computing
f. Knowledge of printer hardware and experience in installation, repair and troubleshooting
g. Knowledge of basic data communications networking equipment, including hubs, routers and cabling infrastructure
h. Knowledge of LAN/WAN internetworking protocols
V. Other: Ability to respond to common inquires or complaints from customers, regulatory agencies or members of the business community. Strong interpersonal skills and ability to work under pressure.

Application Instructions

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