Job Description

Location: Steward Medical Group - North
Posted Date: 6/10/2024
Job Type: Full Time
Department: 1107.68405 Hawthorn Family Practice

Steward Medical Group at Hawthorn Medical Associates is looking for an enthusiastic, dedicated Supervisor, Practice Operations to support staff and providers in our busy Primary Care practice.

Under the direction of the Practice Manager, successful candidate will:

  • Provide daily direction and communication to employees so that external customers (i.e. patients, vendors, visitors) are treated in a timely, efficient, and effective manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve facility operations, efficiency and service to both internal (all other staff) and external customers.
  • Interface with physicians, nurse practitioners, and other managers to ensure smooth coordination of scheduling and maximization of schedule adherence; provide input on local conditions, identify needs and receive direction on real-time staffing increases or decreases. Approve schedules and work with other managers to communicate and fill schedules and handle exceptions.
  • Establish clinical and administrative work procedures and processes that support organizational standards, procedures, and strategic directives.
  • Provide performance feedback and coaching on a regular basis to each employee. Write and administer performance reviews for skill improvement.
  • Be available for employees that experience work problems providing appropriate coaching, counseling, direction and resolution.
  • Ensure employees have appropriate training and other resources to perform their jobs and develop additional skills. Respond to and resolve employee relations issues expressed by staff. Create and maintain a favorable working relationship with peer supervisors, other employees to foster and promote a cooperative and harmonious working climate conducive to maximize employee morale, productivity, and efficiency / effectiveness.
  • Address disciplinary and/or performance problems according to company policy. In conjunction with Human Resources, prepare disciplinary actions and communicate effectively with employees on such actions and make effective/appropriate decisions relative to corrective action as required.
  • Keep Practice Manager promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action that may be taken.
  • Project a favorable image of the organization to promote its aims and objectives and enhance public recognition and acceptance of all its areas of endeavor. Be a positive role model to direct and indirect reporting staff.


  • RN, LPN, or MA degree/license/certification and/or equivalent medical operations management experience. Experience in a customer focused organization.
  • Minimum 3 years previous medical practice experience, 1 year in a lead, educator or supervisor capacity
  • Experience supervising, coaching and developing staff.
  • Proven leadership experience; ability to develop and motivate a team; working knowledge of the healthcare industry.

We offer you:

  • Vacation, holiday and sick time
  • Medical, dental, vision and other elective insurance
  • Tuition reimbursement
  • 401K with company contribution
  • Supportive culture and professional development
  • Internal growth opportunities

Hawthorn Medical Associates, an affiliate of Steward Health Care, was established in 1970 and is the largest multi-specialty group practice in the Greater New Bedford area. We have many of the area’s finest physicians who practice in our state-of-the-art facilities in a campus-like setting. They are supported by a skilled professional and support staff and together provide high quality, comprehensive medical care to more than 138,000 patients each year.

About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

For more information, visit

Application Instructions

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