Job Description

Summary
The Application Support Analyst will be responsible for developing and providing technical support to both end users and IT staff regarding the Courion Suite and other IT Operation applications that are implemented at Steward Health Care System. Act as liaison with vendors for evaluation and implementation for Steward’s business and clinical applications. This role will provide operations support of core IT applications, working with the IT application business owners. In particular, support of Security Administration, Exchange, and Help Desk applications. This person will report to the Director of Business Operations and Support.

Key Responsibilities

• Administer and provide second level support including maintenance, updating, modification, troubleshooting, and assessment of Courion a.k.a. Stewards MYProfile implementation and how it interfaces with Security Administration, Exchange, and the Help Desk
• Provide support in the evaluation, testing, installation and configuration of Steward standard applications, including analyze and test software for interoperability and compatibility with the desktop and complex network and other components of the IT infrastructure necessary to maintain and run the mission critical hospital systems.
• Provide application support for core IT systems, including systems in use by Security Administration, Exchange, Help Desk, and other IT groups
• Assist users and other technical staff to perform testing and problem analysis for any application issues
• Assist in evaluation of business needs for end users and recommend IT application solutions in accordance with Steward Platform standards
• Act as primary liaison between third-party vendors and end-user during implementation and trouble-shooting of application issues
• Occasional after hours and weekend work to perform tasks that cannot be done during business hours
• Participate in on call rotation to troubleshoot system issues
• Participate as a member of IS project Management Teams as necessary, execute project deliverables
• All other duties as assigned

Education and Experience
I. Education: 2 year college program certificate, or equivalent work experience
II. Experience: 2 years’ experience in a customer services focused environments, Healthcare IT preferred
III. Software/Hardware:
a. General knowledge of Operating Systems, PC and MAC
b. General knowledge of SQL
c. General knowledge of Active Directory
d. General knowledge of MS Office, Exchange, IE, Safari, Activesynch, MS Project, MS Visio,
e. General knowledge of client-server computing
f. General knowledge of basic data communications networking equipment, including hubs, routers and cabling infrastructure
g. General knowledge of LAN/WAN internetworking protocols

Application Instructions

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