Job Description

Location: Steward Medical Group - North
Posted Date: 11/12/2021

Job Description:


This position functions as a member of the administrative team by performing a variety of secretarial duties to ensure smooth day-to-day operations of the physician’s office. Duties to include, but are not limited to, answering telephones, making appointments, assembling patient charts, scheduling surgery and testing, typing, transcription, data entry and filing.

The position is in a busy Cardiology practice, full-time, 40 hours, Monday – Friday, and is located in Brighton, MA at St. Elizabeth’s Medical Center.

Responsibilities:

In addition, he/she will perform other related duties as required:

  • Answers and triages all telephone calls, routes calls appropriately taking into consideration the extent of emergency or priority of the call, takes messages, follows through with each message ensuring that the proper physician or staff member has received the information and provides routine information to callers.
  • Prepares daily schedules for the office, pulls and prepares charts ensuring that the proper chart has been selected, and the appropriate paperwork has been attached to the chart (i.e., encounter form, etc.)
  • Schedules outpatient procedures and applicable testing for patients as directed.
  • Schedules patients’ appointments and appropriate testing for patients as directed. Verifies information from patients including demographic and health insurance information.
  • Prepare documents for billing physician encounters, enters data, ensures that referrals are received, etc.
  • Types correspondence, forms and other documents as requested. Enters information into the computer system. Transcribes dictation of a highly confidential nature.
  • Organizes and updated files, charts and records.
  • Uses discretion at all times to ensure patient confidentiality. Adheres to Steward’s Code of Conduct policy.
  • Responsible for general filing, stocking and ordering of supplies.
  • May act as the group leader in absence of the Practice Manager.
  • Act as a department resource to others for information and training. Facilitate problem-solving, providing appropriate direction to others.
  • Organize complex meetings and conference calls.
  • Maintain physician’s administrative and clinical calendars.
  • Type correspondence, manuscripts, slide presentations, create departmental forms, transcribe letters as needed for physicians and facilitate notes and letters in the computer system.
  • Recommend changes in office practices and procedures, i.e. filing system and organization of work.
  • Performs other duties as requested.

Qualifications:

  • High school diploma required. Associates Degree preferred.
  • One to two years related experience, preferably in a health care setting.
  • Medical terminology experience preferred.
  • Computer experience required.
  • Strong communication and customer service skills required.
  • Knowledge of insurance coverage systems, including but not limited to co-payments, referrals, HMO, PPO, and capitated products preferred.
  • Ability to analyze operational issues and solve them creatively.

Steward Health Care is an Equal Employment Opportunity (EEO) employer, Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

Additional Information

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Steward Medical Group is taking additional necessary preparations to ensure patients can receive compassionate care in safe, carefully managed environment – with confidence and without fear.

Our Safe and Ready program consists of a rigorous [three-point] standard ensuring patient safety, confidence and convenience.

  1. Any COVID-19 related care takes place in designated areas away from other patients and their families.
  2. A stringent cleaning policy has been implemented throughout our facilities.
  3. A strictly controlled visitor and mask policy is required for patient and colleague safety.

About Steward Health Care System:

Steward Health Care’s physician-led model was created to provide patient’s access to the highest-quality care at a sustainable cost, providing personalized, and coordinated ongoing medical services that positively impact patients’ physical, emotional, and mental well-being.

Founded in 2010, Steward Health Care is the nation’s largest accountable care organization (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through its network of hospitals, urgent care centers, skilled nursing facilities, and behavioral health services. Steward received a perfect 100% quality rating by the Center for Medicare and Medicaid Service’s (CMS) Medicare Shared Savings Program (MSSP) in 2020.

Based in Dallas, Steward is the largest private, physician-led health care network and currently operates 39 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah. For more information, visit www.steward.org.

Application Instructions

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