According to established policies and procedures, the medical Secretary is responsible for scheduling, referral management, check-out, telephone triage, and general office functions. Depending upon location, may also be responsible for patient reception/registration. Refer to Receptionist Job Description if applicable. Performs in accordance with the facility’s policies and procedures. Follows the facility’s standards for ethical business conduct. Conducts self as a positive role model and team member. Participates in facility committees, meetings, in-services, and activities.
Principal Duties and Responsibilities:
- Courteously answers the phone, screens and triages calls appropriately. Receive messages, prescription refill requests and performs other telephone duties as required.
- Demonstrates courteous, professional, and cooperative behavior towards patients, visitors, coworkers, and providers.
- Performs duties as a team member, integrating activities with fellow employees and providers in all departments.
- Schedules appointments accurately and efficiently within established scheduling protocols. Manages physician schedules by following up on patient no-shows.
- Maintain effective working relations and communication with departmental and other Hawthorn employees as well as members of the community we work with.
- Remain flexible in all shift coverage and overtime situations as they become necessary. Also must adhere to guidelines regarding Attendance & Punctuality Policy.
- Performs other duties as assigned.
High school diploma or equivalent and at least 2 years of prior medical secretary or medical office experience.
Skills and Abilities Required:
Experience managing a multi-line phone system, knowledge of Electronic Medical Records (EMR), such as Athena, strong understanding of medical terminology, various insurance plans and referral procedures preferred. Must be flexible, customer / patient focused, possess a positive attitude, strong learning aptitude and the ability to work well both independently and on a team in a fast-paced environment. Bi-lingual communication skills are a plus.
While performing the duties of this job the employee is frequently required to walk; stand; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. May be exposed to various patient conditions including infectious diseases, blood, and bodily fluids. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.