Scheduling Specialist

Summary:

The Scheduling Coordinator summary of duties included but are not limited to: coordinating practice inquiries, scheduling appointments, answers telephone, greets patients, and prepares patient charts for new and existing patients, performing reception duties to maintain correct patient information, performing patient discharge duties to include collection of co-pays, co-insurance and deductibles from current or previous visits, accepts and pre-registers patient reservations from physician’s offices for outpatient procedures, surgeries, etc., and assists with the insurance verification and treatment authorization processes.

Responsibilities:

• Identifies potential previous patient history before processing data.
• Prepare charts on new patients, updates charts for existing/returning patients. Pull charts and review for messages.
• Verifies patient billing information to include: Responsible party, current address, telephone number, insurance carrier, etc. Copies insurance cards completely.
• Generates/prepares charge tickets for patients scheduled or added on.
• Files all patient related information accurately and timely.
• Assists patient with authorization to release medical records.
• Collect co-pays, deductibles, co-insurance, etc. or past due balances.
• Balances cash received at the end of each day and reports as directed. Checks, summarizes, and totals all charge tickets at end of each day. Posts charges and payments on the day of service as time permits. Puts patient sign in sheet and charge tickets into an envelope and takes to Billing/Collections clerk for processing.
• Assists with other clerical functions as needed or requested.
• Answers all phone calls promptly and courteously. Take messages accurately and completely. Ensures that callers placed on hold are attended to promptly.
• Enters information into computer system using established criteria.
• Initiates appropriate levels of communication with patients and physicians’ offices to obtain missing details on patient accounts.
• Calls/Faxes designated pre-certification or prior authorization number to obtain authorization for payment of services rendered.
• Initiates phone calls with insurance companies to acquire authorizations.
• Maintains professional and appropriate communication and behavior with patients, co-workers, physicians, and vendors.
• Maintains HIPAA confidentiality.

Qualifications:

• High School diploma or equivalent
• One (1) to three (3) years’ experience as a scheduler in a medical office preferred
• Must be highly computer-literate, with proficiency in Microsoft Word and Excel.

• Must be well organized and detail-oriented, with excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology preferred

• Must be willing to float to other locations as needed

About Steward Health Care

Steward Health Care is the largest private, for-profit health care network in the United States. The company is owned and led by a management team of Steward physicians. Headquartered in Dallas, Texas, Steward employs more than 40,000 health care professionals and operates 35 hospitals across the United States and in the countries of Malta and Colombia which regularly receive top awards for quality and safety. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, more than 7,000 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.

The Steward Health Care Network includes more than 5,000 physicians across 800 communities who help to provide more than 12 million patient encounters annually. Steward Medical Group, the company's employed physician group, provides more than six million patient encounters per year. The Steward Hospital Group operates hospitals in Malta, Colombia and nine states across the U.S., including Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah. For more information, visit www.steward.org.

Additional Information

Steward Medical Group is taking additional necessary preparations to ensure patients can receive compassionate care in safe, carefully managed environment – with confidence and without fear.

Our Safe and Ready program consists of a rigorous [three-point] standard ensuring patient safety, confidence and convenience.

1. Any COVID-19 related care takes place in designated areas away from other patients and their families.
2. A stringent cleaning policy has been implemented throughout our facilities.
3. A strictly controlled visitor and mask policy is required for patient and colleague safety.

This position is subject to the COVID-19 Vaccination Policy for Steward Health Care Workforce. Employees in this position will be required to provide adequate proof of vaccination for COVID-19 by an FDA-approved vaccine prior to starting work. Steward will consider requests for exemptions from this vaccine requirement on the basis of medical condition or sincerely held religious belief in accordance with applicable Federal laws.

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.