Job Description

Position Summary

Reporting to the Manager of Revenue Operations Analytics, this position will provide analytical and operational support for revenue cycle operation within the division.

Key Responsibilities

  • Responsibilities include all aspects of revenue cycle system support including performance/process improvement, development, documentation, testing, training and upgrades/conversion;
  • Daily, weekly, and monthly reporting responsibilities related to Revenue Operations – including the development and build of reports and dashboards;
  • Provides on-site revenue cycle support to Operations Management/Leadership Team for areas of opportunity;
  • Assists management in examining existing processes and workflows to help drive improvement;
  • Ability to critically review data and identify operational issues and areas of opportunity for process improvement;
  • Participates in the planning of education programs and presents specific training as required; including, but not limited to, ongoing training for new hires in revenue cycle and in those areas impacted by revenue cycle;
  • Ability to develop and present educational programs and/or workshops, investigate and analyze information to assess training needs of new and existing employees;
  • Conduct training sessions on the applications within specific Steward workflows;
  • Provides customer service and troubleshooting relevant application software issues;
  • Working on a team with programmers to resolve any technical issues;
  • Processing requests for system enhancements or modifications to Steward’s evolving software;
  • Work with overseas outsource group to train and transition reporting;
  • Development of reporting within business intelligence and visualization tools
  • Up to 80% travel within the division required; and
  • Other tasks and duties as assigned.

Required Knowledge and Skills

  • Customer service, leadership and relationship-building skills;
  • Self-starter with the ability to multi-task and work independently;
  • Strong communication and presentation skills with the ability to engage varying levels;
  • Process/Performance improvement experience a plus;
  • Training and system implementation experience preferred;
  • Revenue cycle experience highly desired with expertise in either front-end, mid-cycle, or back end revenue operations; and
  • Experience with online learning platforms a plus.

Education and Experience

  • Education: Bachelor’s degree required.
  • Experience (Type & Length): 1-2 years’ experience required; healthcare experience preferred.
  • Software/Hardware: Proficient in Microsoft Office products including PowerPoint, Excel, Word and Outlook; EHR experience required, MEDITECH 6.1 experience preferred.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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