Job Description


As a Revenue Cycle Associate you will answer incoming customer calls to provide information and assistance about billing and claims with a goal of a positive customer experience with every encounter. Associates use professional and persuasive communication skills as well and strive to keep the goodwill of our customers.


ò Assist with inbound calls from patients and other customers
ò Incoming and outgoing collection calls
ò Demonstrate the ability to properly research account issues, resulting in account resolution
ò Prioritize and work assigned accounts to obtain prompt payment from patients
ò Demonstrate accounts receivable claims problem solving
ò Demonstrate the ability to escalate problem accounts to management as required by circumstances
ò Identify and prevent risk and receivable related loss to the management
ò Record information about financial status of customers and status of collection efforts
ò Completes assigned training and education
ò Performs other duties as assigned


ò Detail oriented, well organized, high degree of accuracy
ò Commitment to team work
ò Excellent telephone, communication and interpersonal skills
ò Capability to handle multiple projects and meet daily, weekly and monthly deadlines
ò Institutional accreditation and degree obtainment will be verified upon hire
ò Previous medical billing experience


Education: High School diploma or GED equivalent is required
Experience: 1-2 years' healthcare experience.
Software/Hardware: MS Office suite required.

Application Instructions

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