Job Description

Category:
Administrative/ Clerical

Facility:
Corporate

Department:
Revenue Management (West Division)

Req Number:
55892

Job Details:

POSITION SUMMARY:

As a Revenue Cycle Associate you will answer incoming customer calls to provide information and assistance about billing and claims with a goal of a positive customer experience with every encounter. Associates use professional and persuasive communication skills as well and strive to keep the goodwill of our customers.

KEY RESPONSIBILITIES:

* Assist with inbound calls from patients and other customers
* Incoming and outgoing collection calls
* Demonstrate the ability to properly research account issues, resulting in account resolution
* Prioritize and work assigned accounts to obtain prompt payment from patients
* Demonstrate accounts receivable claims problem solving
* Demonstrate the ability to escalate problem accounts to management as required by circumstances
* Identify and prevent risk and receivable related loss to the management
* Record information about financial status of customers and status of collection efforts
* Completes assigned training and education
* Performs other duties as assigned

REQUIRED KNOWLEDGE & SKILLS:

* Detail oriented, well organized, high degree of accuracy
* Commitment to team work
* Excellent telephone, communication and interpersonal skills
* Capability to handle multiple projects and meet daily, weekly and monthly deadlines
* Institutional accreditation and degree obtainment will be verified upon hire
* Previous medical billing experience

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Education: High School diploma or GED equivalent is required
Experience: 1-2 years' healthcare experience.
Software/Hardware: MS Office suite required.



Application Instructions

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