Job Description

Location: Corporate
Posted Date: 6/30/2020


This position is responsible for handling all correspondence for the Central Billing Office. The Revenue Cycle Associate reports to the central business office supervisor or manager.


  • Prepare paper documentation to be mailed or faxed to payors
  • Thoroughly document accounts for tracking purposes
  • Save and store documentation is designated area for future reference
  • Secures outgoing mail with appropriate postage and labeling
  • Prescreens, sorts and identifies mail designated for specific departmental mailboxes
  • Opens incoming mail from USPS and Steward couriers
  • Distributes mail to appropriate directors, managers and leads
  • Labels mail with account number, enters information into multiple systems and distributes hard copy to appropriate biller
  • Staples and distributes faxes received daily
  • Processes requests from insurance companies for W9 forms
  • Notes and scans refunds into multiple systems, and distributes hard copy to department
  • Receives file of denials and correspondence from Cash Posting, labels with account numbers, enters information into multiple systems; distributes hard copy to appropriate biller
  • Scans remits to shared drive; Posts any denials from remits to denial tracking system
  • Screens insurance payments and denials before posting; Refers discrepancies to cash posting for review/correction
  • Complies daily with departmental policies and procedures
  • Provides thorough, courteous, and professional assistance to coworkers and patients
  • Collaborates with CBO personnel in the resolution of posting denials and correspondence
  • Details all actions taken on account with clear and concise notes
  • Monitors and recognizes mail or posting issues and escalates to supervisor as needed
  • Maintains strict confidentiality and adheres to all HIPAA guidelines/regulations


  • Knowledge of basic medical terminology and third-party insurance operating procedures and practices a plus.
  • Experience with patient accounting systems and billing/claim submission software; Meditech experience a plus.
  • Knowledge of revenue cycle and/or business office procedures.
  • Ability to utilize basic Microsoft Office programs.
  • Highly detail oriented and organized.
  • Ability to read, understand and follow oral and written instructions.
  • Ability to establish and maintain effective working relationships and communicate clearly with customers and insurance companies both within and outside of Steward.


Education: High School Diploma or GED.

Experience: 1-2 years of experience with correspondence, collections, or medical billing.

Software/Hardware: Microsoft Office suite; Meditech experience a plus.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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