Job Description

Location: Steward Medical Group - North
Posted Date: 7/1/2021

Are you looking for an exciting, professional career with a company that treats each individual with dignity and respect? We take pride in our work and organization knowing that we each make a difference in the lives of our patients every day!

Steward Medical Group at Hawthorn Medical Associates is looking for an enthusiastic, professional Medical Receptionist with a positive attitude, along with the ability to work both independently and on a team in a fast paced environment! The successful candidate will:

  • Be responsible for all front desk functions including general business office functions, and patient reception / registration.
  • May be responsible for telephone triage and scheduling depending upon location.
  • Conduct self as a positive role model and team member.
  • Recognize patients’ rights and responsibilities and supports them in performance of job duties.
  • Register patients, collects appropriate co-pays, deductibles and other related payments that are due.
  • As part of the check in process, provide new patients with patient registration form and copies insurance card for file. Register patients into the computer system.
  • Verify existing patients’ demographics and insurance information at each visit;
  • Check referrals and POS or paper, obtain required authorization, eligibility verification and confirmation of registration information.
  • Responsible for preparation of billing packets on a daily basis which includes:
  • Assuring that an insurance face sheet is attached to each encounter.
  • Checking off each encounter against the schedule, ensuring that each encounter has been confirmed in the system.
  • Track and follow up on any missing encounters.
  • Ensuring correct entries on day sheet, completion of batch sheet checklist and all items listed on checklist. Ensure that each batch is sent to billing by courier.
  • Schedule appointments accurately and efficiently within established scheduling protocols as appropriate.


  • High school diploma or equivalent required.
  • Prior front-desk experience especially within a medical clinic /setting is strongly preferred.
  • Experience managing a multi-line phone system, experience with computer systems and the ability to type, strong understanding of medical terminology, understanding of different insurance plans and referral procedures preferred.
  • Must be flexible, customer / patient focused, possess a positive attitude, strong learning aptitude and the ability to work well both independently and on a team in a fast paced environment.
  • Bi-lingual communication skills are a plus.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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