Patient Service Specialist I
Job Description
Description:
To function as a member of the administrative team and complete all daily tasks to ensure smooth day to day operations in busy practice.
Responsibilities:
- Use of AthenaCollector for scheduling patient appointments and patient registration. Verify patient Insurance eligibility and adding insurance
- Answering all in-coming calls on our published office telephone number
- Answers, screens and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member and received the information. Provides routine information to callers
- Patient Scheduling, including canceling and rescheduling appointments, creating multi resource appts, using waitlists, and double booking when applicable
- Verify patient’s scheduled appointments
- Verifies information from patients including demographic and health insurance information
- Assists with Pre-visit planning
- Assists with projects as needed
Qualifications:
- High School Diploma or equivalent required
- experience as a call center associate in an office setting preferred
- Experience with EMR required (Athena and/or eCW a plus)
Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.
Application Instructions
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