Patient Service Specialist I
To function as a member of the administrative team and complete all daily tasks to ensure smooth day-to-day operations in busy practice.
- Use of athenaCollector for scheduling patient appointments, including patient registration, and practice billing. Responsibilities will include, but are not limited to the following:
- Verify patient Insurance eligibility and adding insurance
- Patient Scheduling, including canceling and rescheduling appointments, creating multi resource appts, using waitlists, and double booking when applicable
- Patient Check In
- Collecting Patient Copays /Payments
- Patient Check Out
- Using Workflow Dashboard
- Completing Day End Activities
- Answers, triages, and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member and received the information. Provides routine information to callers
- Prepares the daily schedules for the office, pulls and prepares the patient charts, ensuring that the proper chart has been selected and the appropriate paperwork has been attached to the chart (i.e., encounter form, etc.)
- Schedules patients' appointments and appropriate testing for patients as directed. Facilitates admissions to hospital as needed
- Verifies information from patients including demographic and health insurance information
- Prepare documents for billing physician encounters; enters data, ensures that referrals are received, etc.
- Provides administrative support for physician. Prepares correspondence, forms and other documents are requested. Enters information into the computer system. Transcribes dictation of a highly confidential nature
- Organizes and updates patient files, charts, and records
- Responsible for stocking of supplies and assists in ordering supplies
- Performs other duties as requested
Skills and Qualifications:
- Education from approved medical administrative program or equivalent preferred
- High School Diploma or equivalent required
- 1 to 3 years of experience as a Medical Secretary preferred
- Experience with EMR strongly preferred (Athena or eCW a plus)
- Experience with Microsoft Office suite
About Steward Health Care
Steward Health Care is the largest private, for-profit health care network in the United States. The company is owned and led by a management team of Steward physicians. Headquartered in Dallas, Texas, Steward employs more than 40,000 health care professionals and operates 35 hospitals across the United States and in the countries of Malta and Colombia which regularly receive top awards for quality and safety. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, more than 7,000 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.
The Steward Health Care Network includes more than 5,000 physicians across 800 communities who help to provide more than 12 million patient encounters annually. Steward Medical Group, the company's employed physician group, provides more than six million patient encounters per year. The Steward Hospital Group operates hospitals in Malta, Colombia and nine states across the U.S., including Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah. For more information, visit www.steward.org.
Steward Medical Group is taking additional necessary preparations to ensure patients can receive compassionate care in safe, carefully managed environment – with confidence and without fear.
Our Safe and Ready program consists of a rigorous [three-point] standard ensuring patient safety, confidence and convenience.
- Any COVID-19 related care takes place in designated areas away from other patients and their families.
- A stringent cleaning policy has been implemented throughout our facilities.
- A strictly controlled visitor and mask policy is required for patient and colleague safety.