Job Description

Location: Steward Medical Group - North
Posted Date: 6/26/2024
Job Type: Full Time
Department: 1107.70900 Hawthorn IT/EMR/Med Records

Principal Duties and Responsibilities

1. Works collaboratively with all users to identify and redesign areas for improvement in the EHR and PM processes and workflow.

2. Provide ongoing development, implementation and maintenance of the EHR content to meet clinical documentation needs.

3. Monitor workflow and evaluate results to ensure that practice and EHR objectives and operating requirements are met and are in line with the needs and mission of the EHR dept and the overall organization.

4. Plan, develop and provide training and staff development programs.

5. Develop and organize training manuals, multimedia visual aids, and other educational materials.

6. Monitor EHR clinical tasks in the Clinical Inbox and Workflow Dashboard and communicate areas of concern.

7. Assist end users by performing clinical tasks in the Clinical Inbox and Workflow Dashboard.

8. Assist with the education, training and reporting on all Quality Management programs

9. Stay current with changes in CMS regulations and documentation requirements.

10. Attend and participate in leadership meetings when invited.

11. Participate in education/training programs pertinent to the job. Attend staff meetings and in service education programs as requested.


  1. A high school diploma or equivalent is required.
  2. Associates degree in Health Informatics or related field preferred
  3. Minimum of 5 yrs. experience working in a healthcare setting with knowledge of clinical workflows, quality initiative programs and/or process improvement
  4. Experience training and supporting an electronic health record

Skills and Abilities Required:

  1. Must be a self-motivated individual with the ability to work independently.
  2. Excellent written, oral, communication and organizational skills
  3. Ability to quickly learn new systems and workflows
  4. Excellent analytical and problem-solving skills
  5. Strong interpersonal skills and ability to communicate effectively with all levels of staff
  6. Understanding of healthcare and physician operations
  7. Strong background in project management principles
  8. Ability to effectively adapt to a rapidly changing industry and apply it to business needs, developing and delivering projects
  9. Ability to present and discuss information in a way that establishes rapport, persuades others and gains understanding
  10. Manage multiple small to large projects in a multi-specialty environment
  11. Problem solver; able to troubleshoot user needs and interface workflow issues
  12. Remain flexible in all shift coverage and overtime situations, as they become necessary
  13. Must be aware of safety standards as stated by OSHA and understand all patient privacy issues as mandated by HIPAA.

About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers with unrivaled coordination of care, and our communities greater prosperity and stability.

As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

For more information, visit

Steward Health Care is proud to be a minority, physician-owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.

Application Instructions

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