Office Coordinator

This position is to function as a member of the clinical and administration team and completes assigned daily clinical operations to ensure smooth day to day operations in the SMG physician practice. The Coordinator must maintain a professional, positive manner when talking with patients (and all customers) in person, over the phone, or via email. The Office Coordinator backs up the Practice Manager and assists with all practice and administrative operations and takes on special projects in the office as assigned.

Key Responsibilities

• Works closely with providers to assist in delivering world class care to patients.
• Provides a high level of customer service to all new and existing patients of the practice.

• Assists practice administrative and clinical staff with operational needs.
• Assists the Practice Manager with all practice operations, to include preparation for regulatory site reviews.
• Responsible to ensure new staff are trained and ready to work in their assigned department.
• Assist as requested with quality measures by way of appointment booking or list management.
• Assist in clinic rounding to review cleanliness and efficiencies being followed in the clinics.

• Obtains required consents, completes required forms as needed for specific visit types.
• Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management)
• Stocks office and monitors expiration dates of exam room supplies.
• Follows scheduling rules and direct schedules patient visits in other SMG practices.
• Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them.
• Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested.
• Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required.
• Responsible to inform manager of clinical supply needs or assists with ordering.
• Works assigned clinical buckets timely.
• Must be able to work independently with little supervision.
• Adheres to SMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.
• Valid AZ Driver's License Required - This position travels to multiple clinics across the Phoenix Metropolitan area

Skills

• Strong customer service excellence is expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR is strongly preferred. (Athena preferred but not required)
• Experience with Microsoft Office, Word, Excel, and Outlook is preferred.

Education & Experience

• High School Diploma or equivalent required.
• Certified Medical Assistant preferred