Job Description

Location: Steward Medical Group - West
Posted Date: 9/7/2021

Position Summary

The role of the Medical Office Specialist is to provide exceptional service to patients and customers while providing outstanding support to physicians and healthcare providers. The Office Specialist ensures that patient needs and visit expectations are met. Office Specialists are responsible for ensuring the smooth operations in the fast-paced environment of the clinic with the goal of a positive patient experience with every encounter.

Key Responsibilities:

      • Greets all patients and visitors to ensure a friendly, welcoming and professional clinic atmosphere
      • Checks in patients in a timely manner, explains financial requirements and collects payments for office visits and clinic procedures
      • Verifies patient insurance information and obtains insurance authorizations
      • Coordinates with clinic staff to ensure a positive patient flow and waiting room experience
      • Timely responses to patient inquiries and timely completion of assigned tasks
      • Answers telephones, forwards telephone messages and under the direction of licensed staff schedules appointments, procedures and diagnostic tests
      • Assists in routine clerical functions such as filing of medical information in patient's records, locating and preparing department charts, obtaining medical records from other providers and entering charges for billing purposes
      • May assist with front and back office duties as assigned simultaneously
      • Facilitates timely closing of clinic and follows closing procedures
      • Completes assigned training and education
      • Performs other duties as determined by the Practice Manager or Clinic Director
      • May need to travel to other HLI clinic locations, when necessary

Minimum Requirements:

      • Demonstrated ability to communicate effectively on the phone, in writing and via email
      • Ability to exercise discretion on sensitive and confidential matters
      • Demonstrated computer skills with data entry software
      • Must be able to flex schedule in accordance with patient and provider schedules
      • High School diploma or GED equivalent is required
      • Institutional accreditation and degree obtainment will be verified upon hire


Steward Medical Group offers a comprehensive benefits package, with multiple options to fit your needs.

  • Health insurance through Blue Cross Blue Shield of Massachusetts
    • No deductible or copay apply to services provided by a Steward provider
    • No Copay for Mental health and substance abuse visits
  • Dental, vision, FSA, disability
  • 401k
    • company match
  • Paid time off
  • Tuition Reimbursement

Steward Health Care is an Equal Employment Opportunity (EEO) employer, Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

    Additional Information:

    Steward Medical Group is taking additional necessary preparations to ensure patients can receive compassionate care in safe, carefully managed environment – with confidence and without fear.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online