Job Description

Location: Steward Medical Group - North
Posted Date: 3/21/2024
Job Type: Full Time
Department: 1104.68059 HFH Surgical Services

Position Summary

This position is to function as a member of the clinical team and completes assigned daily clinical operations to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I must maintain a professional, positive manner when talking with patients (and all customers) in-person, over the phone or via email.

Key Responsibilities

  • Works closely with providers to assist in delivering world class care to patients.
  • Provides a high level of customer service to all new and existing patients of the practice.
  • Rooms patient and prepares the patient for the provider visit.
  • Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
  • Records patient history, chief complaint, pharmacy information, prescription list, etc into EMR for physical.
  • Obtains required consents, completes required forms as needed for specific visit types.
  • Performs in office testing and EKGs as needed. Required to perform controls on certain in-office tests.
  • Assists provider with in-office medical procedures.
  • Properly labels all specimens, adhering to SMG policy.
  • Chaperones Providers as required.
  • Administers vaccines and medications as ordered by provider, adhering to SMG policies.
  • Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice.
  • Stocks rooms and monitors expiration dates of exam room supplies.
  • Monitors and logs medication/vaccine refrigerator temperatures.
  • Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
  • Follows scheduling rules and direct schedules patient visits in other SMG practices.
  • Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them.
  • Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested.
  • Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required.
  • Responsible to inform manager of clinical supply needs or assists with ordering.
  • Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
  • Works assigned clinical buckets timely.
  • Must be able to work independently with little supervision.
  • Adheres to SMG policies.
  • Always uses discretion to ensure patient confidentiality.


  • Strong customer service excellence expected.
  • Excellent communication and interpersonal skills required.
  • Experience with EMR strongly preferred. (Athena preferred but not required)
  • Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Education & Experience

  • High School Diploma or equivalent required.
  • Education from approved medical assistant program or equivalent.
  • One to three years as a medical assistant preferred.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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