Job Description

Location: Steward Medical Group - North
Posted Date: 5/15/2023

â‹â‹Position Summary

  • â‹This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email. â‹

â‹â‹Key Responsibilities

  • â‹Works close with providers to assist in delivering world class care to patients.

  • â‹Room’s patients and prepares the patient for the provider visit.

  • â‹Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.

  • â‹Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.

  • â‹Obtains required consents, completes required forms as needed for specific visit types.

  • â‹Performs in office testing as needed. Required to perform controls on certain in office tests.

  • â‹Performs EKGs as ordered.

  • â‹Chaperones Providers as required.

  • â‹Administers vaccines and medications as ordered by provider following SMG policies.

  • â‹Stocks rooms and monitors expiration of supplies in exam rooms.

  • â‹Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.

  • â‹Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

  • â‹Schedules patients' appointments and appropriate testing for patients as directed.

  • â‹Follows scheduling rules and direct schedules patient visits in other SMG practices.

  • â‹Performs pre visit planning daily for all upcoming scheduled appointments.

  • â‹Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.

  • â‹Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.

  • â‹Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

  • â‹Must be able to work independently with little supervision.

  • â‹Adheres to all SMG policies.

  • â‹Always uses discretion to ensure patient confidentiality.

  • â‹Performs all other duties as requested. â‹


  • â‹Strong customer service excellence expected.

  • â‹Excellent communication and interpersonal skills required.

  • â‹Experience with EMR strongly preferred. (Athena a plus)

  • â‹Experience with Microsoft Office, Word, Excel, and Outlook preferred.

â‹Education & Experience

  • â‹High School Diploma or equivalent required.

  • â‹Education from approved medical assistant program or equivalent preferred.

  • â‹One to three years as a medical assistant preferred. â‹

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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