Medical Assistant/Patient Service Specialist

â‹â‹Position Summary

• â‹This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email. â‹

â‹â‹Key Responsibilities

• â‹Works close with providers to assist in delivering world class care to patients.

• â‹Room’s patients and prepares the patient for the provider visit.

• â‹Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.

• â‹Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.

• â‹Obtains required consents, completes required forms as needed for specific visit types.

• â‹Performs in office testing as needed. Required to perform controls on certain in office tests.

• â‹Performs EKGs as ordered.

• â‹Chaperones Providers as required.

• â‹Administers vaccines and medications as ordered by provider following SMG policies.

• â‹Stocks rooms and monitors expiration of supplies in exam rooms.

• â‹Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.

• â‹Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

• â‹Schedules patients' appointments and appropriate testing for patients as directed.

• â‹Follows scheduling rules and direct schedules patient visits in other SMG practices.

• â‹Performs pre visit planning daily for all upcoming scheduled appointments.

• â‹Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.

• â‹Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.

• â‹Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

• â‹Must be able to work independently with little supervision.

• â‹Adheres to all SMG policies.

• â‹Always uses discretion to ensure patient confidentiality.

• â‹Performs all other duties as requested. â‹

â‹â‹Skills

• â‹Strong customer service excellence expected.

• â‹Excellent communication and interpersonal skills required.

• â‹Experience with EMR strongly preferred. (Athena a plus)

• â‹Experience with Microsoft Office, Word, Excel, and Outlook preferred.

â‹Education & Experience

• â‹High School Diploma or equivalent required.

• â‹Education from approved medical assistant program or equivalent preferred.

• â‹One to three years as a medical assistant preferred. â‹