Medical Assistant / Patient Service Spec
Under supervision, serves as liaison between the physicians, office support staff, and the Practice Manager. The Office Coordinator is responsible for assisting the Practice Director with all day-to-day operational, administrative, and fiscal aspects of the physicians’ offices.
The Office Coordinator reports directly to the Practice Director, but interacts administratively with the clinical staff and administrative staff.
- Performs duties and provides assistance according to Faculty Practice Plan policy and procedures, as well as any directives from the Practice Manager.
- Ensures efficiency and productivity with respect to administrative and clinical functions of the office. Daily monitoring of physician and patient activity in the practice; allocates resources to necessary tasks and set priorities. Reports any problems in this area to the Practice Manager immediately.
- Responsible for accurate registration, scheduling, confirmation, and billing functions .
- Responsible for answering clinic phones and sending messages to clinic staff/providers as appropriate.
- Makes recommendations for improvements/enhancements to registration, scheduling, and billing procedures.
- Manages the oversight and audit of encounter forms for completeness, accuracy, batching, and prompt distribution to billing.
- Responsible for daily oversight and reconciliation of co-payment and cash collection to maintain daily average of 90%.
- Triages patient complaints for the office, working with appropriate management personnel to resolve issues that arise.
- Responsible for monitoring missing charge reports.
- Oversees ordering all necessary supplies and equipment for the practice.
- The procurement process shall include payment requests, on-line supply ordering, and reconciliation of AP payments.
- Under the direction of the Practice Director, responsible for the training and on-board processing of all new employees.
- Assists Practice Director with Payroll and payment of Invoices.
- Assurance that all “Best Practice” initiatives are followed.
- HS Diploma, Associates or Bachelors Degree preferred, but not required. Relevant work experience may substitute for degree requirements.
- Must have 2-3 years experience in a healthcare environment.
- Must have excellent written and verbal communication skills, and a strong desire to work as part of a team.
- Must be able to multi-task and prioritize daily activities.
- Must have a thorough understanding of billing, information systems, and knowledge of medical terminology and HIPPA requirements.
- Proficiency with computers and window-based products.
- IDX experience preferred.
- Knowledge of insurance coverage systems, including but not limited to co-payments, referrals
- HMO, PPO and capitated products, preferred.
- Experience with organization of medical charts preferred.
- Ability to analyze operational issues and solve them creatively.
- Strong orientation to patient care in accordance with the Faculty Practice Plan's values.
- Training in the courses of Quality Improvement, Performance Improvement and other educational programs are encouraged.
- Capacity to analyze, to think creatively, and to weigh alternatives.
About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country’s largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.
Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.