Job Description

Location: Steward Medical Group - North
Posted Date: 4/9/2021

Principal Duties and Responsibilities:

  1. Relays medical information between speakers of two different languages in 3 different modalities: face to face; telephonic and/or video interpreting.
  2. Reduces linguistic barriers for patients and family members who are LEP, deaf or hard of hearing seeking care at HMA.
  1. Helps facilitate successful delivery of services to linguistically diverse consumers. Explain office protocol; and limitations to clinicians and patients; make appropriate referrals; serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.
  1. Support the office operations by registering patients, checking patients out, answering the phone, taking requests, calling patients to confirm appointments, document encounters, perform EMR data entry, verify and schedule future appointments
  1. Demonstrates courteous, professional, and cooperative behavior towards patients, visitors, coworkers, and providers.
  1. Performs duties as a team member, integrating activities with fellow employees and providers in all departments.
  1. Maintain effective working relations and communication with departmental and other Hawthorn employees as well as various community members of the community.
  1. Remain flexible in all shift coverage and overtime situations as they become necessary.


  • High school diploma or equivalent required
  • Certified Spanish Medical Interpreter
  • 2 years of prior medical secretary or medical office experience is preferred

Skills and Abilities Required:

Experience managing a multi-line phone system, knowledge of Electronic Medical Records (EMR), such as Athena, strong understanding of medical terminology, various insurance plans and referral procedures preferred. Must be flexible, customer / patient focused, possess a positive attitude, strong learning aptitude and the ability to work well both independently and on a team in a fast paced environment.

Application Instructions

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