Job Description

Location: Steward Medical Group - West
Posted Date: 2/8/2021

Steward Health Care System LLC ("Steward") is a fully integrated, physician-led national health care services organization committed to providing the highest quality of care in the most cost-efficient manner in the communities where our patents live. Steward - the largest privately held health care company in the U.S. - owns and operates 34 community hospitals across nine states, serves over 1,000 distinct communities and employs approximately 40,000 health care professionals. In addition to our hospitals, the Steward provider network includes 4,800 providers, 25 urgent care centers, 87 preferred skilled nursing facilities, substantial behavioral health offerings, over 7,300 hospital beds under management, and approximately 1.5 million full risk covered lives through the company's managed care and health insurance services.

Steward Medical Group (SMG), Inc. is Steward's multi-specialty group practice with over 4,600 employees including over 1,500 physicians and advanced practitioners. SMG operates approximately 400 practice locations throughout Massachusetts, Southern New Hampshire, Rhode Island, New Jersey, Pennsylvania, Ohio, Florida, Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 million patient encounters per year.


Ensures that all charges are complete and follows up on pending claims.

Establishes and maintains system for efficient flow of paperwork. Makes recommendations as appropriate.

Trains staff and develops their skills in office procedures, understanding EMR, divides workload effectively. Ensures staff is properly and thoroughly trained.

Coordinates appropriate onboarding and training for newly hired staff.

Holds staff meetings or communicates information to staff members as directed by Practice Manager. Keeps minutes of all staff meetings.

Acts as liaison with physician offices, health care providers and community agencies to provide appropriate referrals and scheduling.

Assists Practice Manager with DHS preparedness and survey readiness.

Functions effectively and professionally in stressful situations. Able to stay on task and multi-task to effectively meet deadlines.

Reviews pending visits for billing.

Pending claims notifications are reviewed and appropriate staff member is delegated follow up tasks.

Reviews missing charges and determines appropriate follow up and resolution daily.

Appropriately and correctly completes the assigned sections of month end operating reports.

Follows established SMG and corporate policies.

Ensures appropriate staff levels in the practice to meet clinic needs. Fills in positions as needed due to absences or increased work loads

Liaison with Practice Manager for employee relation issues (ie, attendance, performance, etc)

Assists with billing and charge entry as needed in practice specific software

Understands EMR and ensures staff is properly and thoroughly trained


  • Demonstrated team building skills.
  • Strong interpersonal skills and ability to interact positively with a wide range of constituents.
  • Excellent communication and leadership skills, and ability to work independently and autonomously.
  • Good technical/computer skills and organizational skills.
  • Proven excellent written and verbal communication skills. Ability to present information to small and, at times, large audiences.
  • Ability to work both independently and within a team environment and a multi-dimensional environment.
  • Creative, flexible, self-motivated, professional must possess sound judgment ability to plan and initiate new activities consistent with achieving service excellence.


I. Education: High School diploma or equivilant is required.
II. Experience: Minimum of 2 years of supervisory experience in healthcare.
III. Certification/Licensure: N/A.

Application Instructions

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