Job Description

The Manager of Field Operations, reporting to the Division CFO, will set strategy and create accountability for a portfolio of corporate teams across financial and clinical operations.

Overall Responsibilities:

  • Set strategy for, create accountability, and actively direct portfolio of corporate teams across financial and clinical operations
    • Patient Access (dotted line reporting structure)
    • Revenue Cycle Coordinators (dotted line reporting structure)
    • Revenue Operations Analytics
  • Set metrics for performance across Revenue Operations categories:
    • Includes: POS cash, MCD enrollment, coding, unbilled, DNFB, clean claims, workflow tool usage
  • Partner with hospital CFOs and departmental leadership to identify performance issues, develop improvement plans, deploy teams and manage to results
  • Ensure hospitals meet financial and operational metrics

Team Responsibilities:

  • Patient Access
    • Drive performance across all aspects of registration
    • Monitor and enforce POS collection tactics, utilization with workflow tools, and best practice throughout all registration areas
    • Create metrics to identify underperforming areas
    • Deploy new compliance initiatives and monitor ongoing adherence to state/federal regulations
  • Revenue Cycle Coordinators
    • Align all departments on core focus areas within Rev Ops metrics
    • Identify performance issues and work with Training team to deploy support
    • Work with local revenue owners to positively influence KPIs and implement process improvement plans in areas where deficiencies are identified
  • Revenue Operations Analytics
    • Recruit and retain high-quality Analysts
    • Create development plan and structure for Analyst program
    • Provide daily guidance and direction to team, deploy and manage Analysts on strategic initiatives

Other Responsibilities:

  • Work with Compliance to ensure all appropriate regulations are being communicated to hospitals and followed appropriately
  • Support other Rev Ops corporate leaders (Case Management Director, Billing Director, HIM Director, etc) in evaluating performance and driving meaningful improvements at hospitals
  • Develop new Revenue Operations procedures, where appropriate
  • Evaluate potential new vendors
  • Serve as business owner for new pilots and product implementations
  • Develop leadership materials and present to senior leadership
  • Denial Prevention and Revenue Enhancement Initiatives

Required Knowledge and Skills:

  • Hospital experience required
  • Experience in recruiting, leading, and managing high performing teams
  • Significant experience with Microsoft Excel and statistical analysis
  • Preferred experience in data visualization tools such as Tableau or Power BI
  • Deep understanding of drivers of financial performance for health care providers
  • Highly detailed and organized
  • Excellent communicator (both oral and written communication)
  • Ability to work successfully with a range of team members, from entry level to executive level employees

Education and Experience:

  1. Education: Bachelor’s degree required; advanced degree in business or hospital administration preferred.
  2. Experience (Type & Length): 10+ years of revenue cycle knowledge/experience required, including front/mid/back end.
  3. Software/Hardware: EHR experience required; preferably Meditech 6.1. MS Office.
  4. Other: Up to 80% travel within the division.

Application Instructions

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