Job Description

Location: Steward Medical Group - West
Posted Date: 7/16/2021


The Front Office Coordinator, under the general direction of the Practice Manager or Practice Administrator, is responsible for greeting patients and visitors, maintaining appropriate patient flow, answering phones in a timely manner, scheduling appointments, and providing exceptional customer services.

Minimum Requirements

  • High School graduate or equivalent
  • Graduate of a Medical Assistant / Medical Office Specialist program preferred
  • One-year experience in a medical office setting highly preferred.

Key Responsibilities

  • Greets and assists all patients and visitors upon arrival in the clinic.
  • Initiates and facilitates patient and visitor flow within the clinic.
  • Collects demographic, insurance, and medical information from patient. Ensures all appropriate patient forms are complete and accurate.
  • Accurately schedules follow-up appointments as needed.
  • Answer incoming calls in a timely and professional manner. Route calls and takes messages as appropriate.
  • Organize and scans incoming patient medical records information into correct patient EMR.
  • Assists with arranging for any lab or other diagnostic/clinical tests or treatments prescribed by the physician during the patient examination
  • Assist with billing, accounting, and collections, including ordering supplies and maintaining inventory.
  • Sorts and routes incoming mail and faxes.
  • Follows through with the patient or their physician offices on outstanding documentation needed to finalize the patient’s chart.
  • Implements directions from the physicians and nursing staff.
  • All other duties as assigned.

Please Note
Must be willing to float to other locations

Benefits Offered

We have many plans with various deductibles, which can cover individuals or families so you can customize a plan that will work for you! Steward Health Care works with Blue Cross Blue Shield of Massachusetts to provide affordable health insurance for our employees. Our Health Plans Highlights are:

    • Deductibles will not apply to services provided by a Steward provider (Tier 1).
    • Office visits copays will be $0 when a member uses a Steward Provider (Tier 1).
    • Mental Health and Substance Abuse office visits will be $0 for all In-Network providers (Tier1, Tier 2, and Tier 3).

Other Benefits provided:

Medical Assistant Loan Repayment Program, Dental, Vision, Health Care Savings Account, Life Insurance, Short Term and Long Term Disability, Tuition Reimbursement, Paid Time Off, and more.

Steward Health Care is an Equal Employment Opportunity (EEO) employer, Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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