eICU Center Healthcare Assistant

Performs a variety of both complex and routine clinical, clerical and support duties. Coordinates with clinical team members as appropriate in facilitating the treatment of patients.

Responsibilities:

Assists in the management of patient information in the eICU Center:

• Verifies patient census and staff assignments at beginning of shift.
• Retrieves patient data from hospital's system and enters it in the eCareManager application.
• Reports "stat results" or "abnormal labs" to MD/RN in a timely manner.
• Data entry and retrieval is accurate and timely.
• Enters new admissions within 10 minutes of notification.
• Enters nursing flowsheet data within 2 hours of receipt (if necessary).
• Demonstrates positive customer relations skills as evidenced by the following:

• Exhibits communication skills that facilitate interchange between health care workers to provide quality patient care/outcomes.
• Effective interpersonal skills necessary to interact with eICU Center and unit personnel.
• Professional phone etiquette.
• Follows through with issues in a timely fashion.
• Demonstrates enthusiasm and interest in response to requests and calls to the eICU Center.
• Reports clinical, administrative or technical problems (using a defined reporting process) that result in mresult in medical errors, unsafe care of sub optimal communication between eICU center and ICU health care professionals.
• Maintains patient confidentiality.
• Reports unauthorized personnel to Security Administration.
• Reports security breaches to Security Administration.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
• Answers the phone and directs calls in the eICU Center.
• Types, copies, faxes.
• Maintains a variety of databases, spreadsheet and project assignments.
• Updates ICU knowledge as appropriate.
• Participates in staff meetings.
• Performs other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Two years experience as nursing assistant or clerical staff in a medical environment.
• Two years experience in a medical setting.
• Successful completion of a medical terminology course preferred.
• Familiarity with medical terminology and laboratory data.
• Proficiency with Windows based computer operations.
• Must be comfortable working in a fast-paced environment.
• Excellent interpersonal skills.