Job Description

Administrative/ Clerical


HR Shared Service Emp Health Mgmt

Req Number:

Job Details:

Responsibilities: Provide superior customer service to internal and external clients, customers, and patients as referenced in the "Service Excellence Standards." Perform duties and provides assistance according to policies and procedures, as well as and directives from the Practice Manager. Answer and triages all telephones calls, routes appropriately taking into consideration the extent of emergency or of call, takes messages, follows through with each message ensuring that the physician has received the information, and provides routine information to callers. Prepare the daily schedule for office, pulls and prepares the appropriate paperwork for upcoming appointments, verifies insurance eligibility, obtains referrals, confirms all scheduled appointments. Schedule outpatient procedures and applicable testing for patients as directed. Schedule patient's appointments and appropriate testing for patients as directed. This includes surgical booking and pre-testing. Verifies information from patients including demographics and health insurance information. Registers patients, confirms insurance coverage and checks insurance eligibility. Obtains prior authorizations. Prepare documents for billing physician encounters, enters data, ensures referral are received, etc. Inputs demographics, referral information, and appointments into the system. Responsible for daily reconciliation, and adheres to the all policies and procedure. Type correspondence, forms and other documents requested. Enters information into various computer systems, and assists with dictations as needed. Be responsible for other administrative office tasks. Must have administrative experience in a Healthcare setting. Will be trained to perform N95 mask fit testing and read TB skin testing results.

Qualifications: High school diploma required, Associates Degree preferred.

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